Building Stronger and Deeper Connections With Your Patients Through Empathy

Building Stronger and Deeper Connections With Your Patients Through Empathy

In the Healthcare Field, we always communicate and relay important information with our colleagues, visitors, and patients through talking. But when it comes to connecting, this is a different topic because emotions are always attached to it. Human beings always link on a deeper level through their minds and hearts. For Healthcare Professionals, the ability to empathize is very important aside from technical skills and general knowledge about your role. In order to build a positive relationship, especially with your patients, you must know where they are coming from. By creating a positive patient experience, most likely is that there is a higher chance of good patient outcomes. In this blog, we will tackle why empathy is vital in every Healthcare role, and how to encourage and maintain this significant skill in every Healthcare facility.

Relationship Between Empathy and Patient Outcomes

According to Merriam-Webster (n.d.), empathy is the ability to comprehend, acknowledge, and feel the emotions, ideas, and encounters of another person from either the past or present, without the need for explicit communication. It involves sensitivity towards others and the capacity to emotionally connect and relate to them on a deeper level. Not every person knows how to give empathy but during needed times, this skill is essential, especially to your patients. To show empathy to a person, we can build rapport with our patients by asking questions that will help them feel safe around us Healthcare Workers such as how they feel at the moment, how is their day, and many more. That way, we can encourage them to follow their treatment plans we were able to recognize their specific needs and concerns.

Related: Acquire and Improve Your Soft Skills To Elevate Your Healthcare Career

Empathy Training for Healthcare Workers

Through proper training and education, we can help our Healthcare Workers develop and/or improve this wonderful ability that they can use in their personal and professional lives. Here are some of the best practices to help our Healthcare Workers develop empathy:

  • Attentive listening training- listening is one of the most powerful skills we should learn because we can interconnect deeper with the person we are talking with.
  • Patient feedback- Gathering patient feedback is crucial in identifying areas for improvement in Healthcare Services. Without directly asking our clients, we will not clearly understand how our healthcare professionals can better empathize with patients. Their comments provide valuable insights that can be used to enhance the quality of care and improve the overall patient experience.
  • Adapting treatment plans to the patient- by taking into account the patient’s individual needs and concerns, healthcare providers can customize treatment plans to their specific situation. This personalized approach can result in improved patient outcomes and a higher quality of care.

In the Healthcare Industry, having empathy as a skill is essential in every Healthcare Employee-patient interaction. As a Healthcare Professional, by showing and demonstrating empathy toward your patients, results are mostly positive in terms of patient experience and outcome because of the rapport you can build with your patient. Empathy is not hard to develop because there is simple education and training that can help you build it. Through this skill, we will be able to create a positive and compassionate atmosphere for our patients in our Healthcare facilities.

Looking to find your dream career as a Healthcare Professional? AG Globe Services can help you find that job for you. We have openings for our Healthcare Professionals in the U.S., click here. If you want to learn more about us, connect with us now!

Source: Merriam-Webster. (n.d.). Empathy. In the dictionary. Retrieved August 2, 2023, from


Excel Your Retail and Consumer Goods Business With RPO

Excel Your Retail and Consumer Goods Business With RPO

When it comes to fast-moving businesses, the Retail and Consumer Goods industry has it. This is one of the top contributors to the global economy because this includes the products that all of us use and consume every day such as food, clothes, and other items such as appliances and electronic devices. Recruitment process outsourcing or RPO can help companies improve in terms of simplifying recruitment processes while acquiring top talents based on the needs of the company. Different industries are tapping into the RPO solution; retail and consumer goods are no different guy where in fact, they greatly benefit from it due to the need for a large workforce to make a business fully functional. In this blog post, we will discuss how RPO can help excel your retail and consumer goods business and stay competitive in the market.

High-Volume Hiring

Always remember that this industry revolves around your manpower. If you have in-house recruitment, attracting and getting many employees in a short amount of time is near impossible and will definitely cost a lot of your resources. To solve this, RPO providers can give you access to a wide pool of candidates, including inactive ones, that can be a part of your team. This also means that you will not have to waste time promoting a job post with no specific direction. In terms of screening candidates for a big team, you do not have to worry because your RPO partner will help you in terms of sourcing and screening them thoroughly.

Finding Workforce for Specialized Areas

Too many businesses are competing with each other in the retail and consumer goods industry. Acquiring top talent for a critical position like sales and marketing can be a tough challenge because other businesses look for them as well. A good RPO partner will help you identify and solve the skills shortage by creating a tailored-fit recruitment strategy to draw the ideal candidate for the role. They will be able to find the best candidates from their pool across different industries.

Related: Power Duo: Unlock New Business Heights With Gig Economy and RPO

The Need for Seasonal Workers

Promotions during holidays and other occasions often require additional manpower to reach a wider range of customers and to have more chances of sales for these businesses. RPO providers can help a business in finding seasonal talents for these types of scenarios. The hiring process will be easier since you will not have to start over again from scratch and the RPO provider will always have an updated list of qualified candidates for you.

Strong Employer Branding

To stand out from your competitors, your branding plays a vital part. Aside from the products that you offer to your clients, your people will define who you are and will help build a reputation for you. RPO can help you in that matter by getting the right talents for your team and helping you give them a great candidate experience while making sure that it is aligned with your company’s requirements, vision, and culture.

RPO can be an effective solution for retail and consumer goods businesses looking to excel in their recruitment and talent management strategies. AG Globe Services is a trusted RPO provider that can help your business shine among your competitors. Connect with us and let us talk business further.

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Always Evolving: How Technology and Healthcare Work Together

Always Evolving: How Technology and Healthcare Work Together

In the world of technology, everything is moving at a very fast pace. In recent years, new inventions and innovations popped up left and right. These technological advancements that we hear and see on the news are meant to help us with our daily lives, most especially in doing jobs efficiently. In the Health and Medical sectors, this is a very important point because new diseases are being born as well and this only means that we are keeping up with these new technologies. But here lies an important question, do these new machines and stuff meant to replace our Healthcare Workers in the future? In this blog, we will answer that question and discuss other matters such as how it greatly improves patient care, the implications of technology in ethics and legal aspects, and the inevitable future of Healthcare Careers with modern technology.

The Part of Technology in Delivering Better Patient Care

Ever since technology comes into play, a Healthcare Professional’s roles and responsibilities revolve around it as well because the tool is meant to simplify tasks and to help both the professional and patient. One good example of this is the rise of electronic health records. In the past, everything is pen and paper – too much time being consumed, records piling up in just a short amount of time, and too much space being consumed. Now, we have e-records where one just needs a computer to store all patient records, even many years ago worth of data. This greatly benefitted the Healthcare Workers and the patients. Patients will never have to worry about their previous medical history because the Healthcare Staff can just pull it up in a flash. Their health is monitored from time to time and if a health condition suddenly shows up, the Healthcare Professionals will be able to take care of them right away effectively.

Legal and Ethical Implications of Technology in Healthcare

Of course, if there are benefits, technology can be also harmful when abused or utilized incorrectly. As Healthcare Professionals, we must be responsible enough for how to use these technological advancements properly. One issue that can be tackled here is the data privacy and security of the patients. Many hackers are trying to attack different businesses and the Healthcare Industry is no exception. Tight cybersecurity must be observed at all times to not give these guys a chance to do harm. Health Professionals must also ensure that the data that they are collecting from their patients are gathered and stored carefully. Once a cyberattack happens, this will greatly affect the operations of the Healthcare organization, its reputation, and the patient’s safety.

Related: Acquire and Improve Your Soft Skills To Elevate Your Healthcare Career

Is Technology Going to Replace Our Healthcare Professionals?

We are going to answer the most significant question. No, technology will not ever replace our Healthcare Professionals even if the most advanced technology will be invented in the future. No one will beat the hands, minds, and hearts of a human being. They will always provide the most tender care to every patient in the world. They will remain as tools and will just operate when utilized by a professional.

Are you currently looking for a career in the Healthcare sector? AG Globe Services have different jobs to offer you! Connect with us and we will help you find your dream career. To check out our job openings click here.